Published on Thursday, 7 September 2023 at 9:12:11 AM
LG Energy Solution Australia and SolaX Power Aust Pty Ltd are recalling batteries installed in LG, SolaX or Opal solar energy storage systems.
At least 450 recalled batteries may be installed at WA homes. These batteries may have been supplied individually as replacement batteries or in other branded systems by other distributors.
The Hazard:
The batteries can overheat and cause a fire, serious injuries or severe property damage. Since October 2019, there have been nine fires in Australia and five in the USA resulting in property damage and injuries to two people.
The affected batteries are equipped with cells from all production lots manufactured between 29 March 2017 and 13 September 2018 and were supplied to consumers in Australia from 15 May 2017.
For LG solar battery systems:
- To find out if a battery is affected by this recall visit lgessbattery.com/au and follow the instructions to check the battery’s serial number.
- If you have installed an affected battery, or are in doubt, immediately contact LG Energy Solution Australia on 1300 677 273 or email productau@lgensol.com to arrange an inspection. All affected batteries will be replaced at LG's expense.
For SolaX or Opal solar battery systems:
- If you have installed LG S/A Gen2 ESS batteries or a SolaX X-Cabinet, Power Station or Opal Storage system containing LG S/A Gen2 ESS batteries, or if you are in doubt, immediately contact SolaX Power by email at service@solaxpower.com or by telephone at 1300 476 529. SolaX Power will help you find out if the battery is affected.
Recall Notices:
For more information see the LG and SolaX recall notices at the ACCC's Product Safety Australia website or contact:
The Shire of Denmark Principal Building Surveyor Ryan Harding is available to answer questions and offer assistance at 9848 0300 or enquiries@denmark.wa.gov.au.
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