Shire of Denmark

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Waste Services Frequently Asked Questions FAQs

FREQUENTLY ASKED QUESTIONS

Why does the Shire of Denmark have waste collection services?

What Waste Services are available to Shire residents?

How do I purchase a bin?

Who does our bin belong to?

Why can't I have a bigger bin?

When are the bins picked up?

New or replacement bins?

Why can't I get a rubbish service?

Why are tip passes only issued to people who already have a rubbish service?

I am a rural resident but haven't received any Tip Passes?

I am physically unable to put my bin on the kerb. Can I get some help?

I own a business in town and would like rubbish collection and perhaps a recycling collection as well

My bin is damaged, what can I do?

What does the Shire define as "Green Waste" and accept free of charge?

What is the drumMUSTER and what type of chemical containers are accepted?

What do I do if I don't have a Bin sticker for my domestic 120L rubbish bin?

Why does the Shire of Denmark have waste collection services?

The collection of rubbish and recycling within a region is regulated under the Waste Avoidance and Resource Recovery Act 2007.

The service is compulsory by virtue of the operations of  the Shire of Denmark Health Local Laws 1998. These acts and laws are enacted within the gazetted townsites of Denmark, Peaceful Bay and Nornalup and for all properties zoned Special Residential or higher density that may fall outside of the gazetted areas.

The compulsory rubbish service in the townships of Denmark, Peaceful Bay and Nornalup.

The compulsory recycling service in the town of Denmark, are activated upon completion of a dwelling, whether or not there is occupancy by either the owner or a tenant.

The collection of domestic rubbish is the responsibility of the Shire of Denmark.

The rubbish bins once purchased are the property of the purchaser.

The collection service thereafter is paid for annually as a separate charge on the annual rates notice.

Collection fees will be applied to the property owners rates from the point of application or on completion of building on a pro-rata basis.

Application Forms can be found on the Shire of Denmark webpage under Waste Documents & Forms.

The collection of recycling is contracted by the Shire to waste management contractors Cleanaway and the recyclables are transported to  their Materials Recovery Facility (MRF) in Albany for sorting.

The recycling bins once purchased are the property of the purchaser.

The recycling service is paid for as a separate charge in the annual rates notice.

Collection fees will be applied to the property owners rates from the point of application or on completion of building on a pro-rata basis.

The commercial service is a non-compulsory service. You will need to contact the Shire office for details and activation as well as the property owner for authority to activate a service.

The commercial bins, once purchased are the property of the purchaser.

The commercial service is paid for as a separate charge in the annual rates notice.

Collection fees will be applied to the property owners rates from the point of application on a pro-rata basis.

PLEASE NOTE 

  • All bin services will be charged for through the rates of the owner of the property. Any request for a service at a particular property by a tenant or non-owner occupier, must be authorised by the owner of the property. This applies to residential and commercial premises.
  • Uncontaminated greenwaste may be disposed of at the McIntosh Rd and Peaceful Bay sites free of charge.
  • Sorted recyling can be disposed of at the McIntosh Rd and Peaceful Bay sites at no charge.
  • Scrap metal items (old washing machines etc) may be disposed of at the McIntosh Rd and Peaceful Bay sites at no charge.
  • Shire of Denmark based businesses and organisations who deposit waste regularly at the McIntosh Rd site may do so under a Waste Account number issued via the Tip Operator on a monthly basis.

For further information relating to Waste Services or Kerbside Collection contact the Shires Infrastructure Services on (08) 9848 0349, email enquiries@denmark.wa.gov.au or Cleanaway on (08) 9841 2467.

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What Waste Services are available to Shire residents?

Domestic and commercial waste and recycling is accepted at McIntosh Road and Peaceful Bay Transfer Stations. Information regarding the types of waste accepted, operating hours and disposal costs are available in the Shires Information Pamphlet for Refuse Disposals at the link below.

Waste Documents

If you reside within the townsite of Denmark, Nornalup or Peaceful Bay a kerbside waste collection service is compulsory (see Why does the Shire of Denmark have waste collection services? for further information) and the following options are available;

  • Weekly domestic rubbish collection, identified by a green sticker – 120 ltr bin only
  • Fortnightly domestic rubbish collection, identified by a light yellow sticker  – 120 ltr bin only
  • Commercial rubbish collection service, identified by a yellow/orange or white sticker – 240 ltr bin only
    • White for twice weekly collections (Mondays and Fridays)
    • Yellow/orange for once weekly collections (Mondays ONLY)

Currently a kerbside recycling collection service by Cleanaway is only provided in the townsite of Denmark with the following options available;

  • Fortnightly domestic recycling collection service – 240 ltr bin only (RED LID and no bin sticker)
  • Commercial recycling collection service – 240 ltr bin only (RED LID and no bin sticker)

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 How do I purchase a bin?

Residential & commercial rubbish bins are not supplied by the Shire, but will need to be purchased by the property owner or the tenant.

Recycling bins need to be paid for at the Shire office and will be delivered to your property on commencement of the service.

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Who does our bin belong to?

Both the 120 ltr rubbish bins and the 240 ltr red lidded recycling bins are the property of the purchaser.

This may be the property owner or the tenant. The owner of the bin is responsible for the maintenance or replacement costs if it is a matter of age, wear and tear, weathering or theft.

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Why can’t I have a bigger rubbish bin?

The Shire is encouraging residents to recycle as much as possible. A smaller rubbish bin is provided to promote recycling.

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When are the bins picked up?

The day your Residential rubbish and recycling is collected depends on where you live. 

Please use the maps and calendar located under the Waste Documents page of our website to find what day rubbish or recyling bins are to be collected or alternatively, you can contact the Shire office for details.

To assist in the collection of your bin please:

  • Ensure that your bins are out by 6.00am the morning of pickup.
  • Please avoid placing your bin next to obstacles such as trees or power poles.
  • Please do not put hot ashes, building rubble, hazardous chemicals tyres or car parts into the rubbish bins.

You may choose from a weekly or fortnightly rubbish collection service. Recycling is a fortnightly pickup only.

The property owner may change the frequency of your rubbish collection service once a year without penalty. (Tenants wishing to change the frequency of the collection service will need to discuss this with their landlord or property manager. This applies to both residential and commercial premises). Any subsequent changes will be charged.

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New, additional or replacement bins?

Rubbish bins can be purchased from a hardware store in Denmark Town.

You must only put out the number of bins corresponding to the number of services you currently pay for. If you require extra bin services, please contact the Shire.

Residents are encouraged to purchase rubbish bins through the Shire as we use appropriate quality bins to ensure the durability and design necessary for use with the Shire Rubbish truck.

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Why can’t I get a rubbish or recycling collection service?

Rubbish collection is restricted to the Denmark, Peaceful Bay and Nornalup townsites and to any property zoned Special Residential or higher density outside of these gazetted areas. Recycling collection is restricted to the Denmark townsite only.

If you live in a non-compulsory area that adjoins a rubbish collection run and 50% or more of the residents in your area indicate a wish to opt in to the rubbish collection service, it may become compulsory for all residents in that area to have the service.

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I am a rural resident but haven't received any Tip Passes?

Rural land holders who receive Tipping Pass are those who's land is valued on an Unimproved Valuation (UV) ie agricultural land, this is identified on the rate notice as follows (see red/yellow arrow):

Example Rate Notice

If the rate notice shows the letters GRV (Gross Rental Valuation) at the locations indicated above, then the customer is not eligible for rural Tipping Passes. However, those GRV land holders who pay for a domestic rubbish service shall continue to receive Tipping Passes. This initiative hopes to prevent on-farm disposals and encourage responsible waste management on these properties. 

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Why are the Tip Passes only issued to people who already have a rubbish service?

Tip passes are issued to those properties that have a rubbish collection service that is paid for through their rates. It enables residents to dispose of rubbish that the Shire is not able to collect in the normal weekly or fortnightly collection – for example large items that may not fit in the rubbish bins.

If you have not received your tip passes and you are a tenant you may need to talk to your landlord or property manager.

If you are the owner of the property and you have not received your Tip passes please contact the Shire Office.

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I am physically unable to put my bin on the kerb. Can I get some help?

The Shire will retrieve your bin from a suitable place on your property as per the Shire policy:

P100103 PROVISION OF RUBBISH SERVICE FOR THE DISABLED/INFIRMED

Objective

In recognition of the needs of the elderly and / or infirmed, Council provides a service to those residents utilising Council’s wheelie bin rubbish service but are, due to their age or condition, unable to wheel their bin from the front of their property to the kerb line and return.

Policy

Where the above circumstances exist, all requests for assistance with rubbish bin collection require a written request from the owner/applicant/resident and a letter from their Doctor confirming that they are unable to regularly move their bin to the required location for Council pick-up.

A similar service is also available for your recycling collection. The Shire will forward all requests to Cleanaway for assessment by that organisation.

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I own a business in town and would like a rubbish collection and perhaps a recycling collection as well?

The Shire can provide your business with a twice weekly or once weekly rubbish pickup service. 

The business owner will need to contact the property owner for authority to activate the service as charges are included in the rates notice. 

The bins are 240 litre and available through the Shire office, with pickup from the Shire Depot. 

The bins must display an assessment sticker to designate them as commercial pickup bins and the color will indicate the frequency of pickup.

There is also a weekly or fortnightly recycling service available if required. Recycling bins will be delivered by the Shires contractors Cleanaway.

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My bin has been damaged. What can I do?

There are many reasons why a bin can fail or become damaged. One of the primary reasons is that of age. As bins get older and spend large amounts of time in the sun and weather, the plastic will become brittle and more prone to damage. This can lead to confusion regarding damage perceived to be from the Shire rubbish collection truck, when in reality the bin has failed to stand up to the tyranny of time.

If you cannot reasonably demonstrate that the Shire operations caused the damage to your bin, you will be expected to pay for a replacement bin or for the parts that you may need to replace (ie lids, wheels or pins).

If the lid falls off your bin and ends up in the truck, this cannot necessarily be attributed to the operations of the Shire rubbish collection truck and you may need to purchase a new lid from the Shire office.

If, for instance, your bin still has tight fitting wheels that support the bin when it is turned upside down, and the driver drives off with your bin or your bin disappears into the truck, then this can reasonably be considered to be a claimable event and you would certainly be issued with a new bin at no cost.

In the event that your rubbish bin is damaged, and you think that the Shire contributed to this, you will be asked to bring the bin to the Shire depot for assessment for wear and tear damage. If it is deemed to be the effects of aging that has caused the bin to fail the owner will be expected to purchase a new bin or to replace the damaged parts.

Parts for the small 120 litre bins can be purchased from hardware stores in Denmark Town Centre.

Cleanaway in Albany is responsible for any repairs, maintenance or replacement of the large 240 litre bins with the red lids. If your recycling bin is damaged, suffering from wear or stolen please contact Cleanaway on 1300 784 468.

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WASTE TRANSFER STATIONS

What is the drumMUSTER and what type of chemical containers are accepted?

The Shires McIntosh Road Transfer Station is a collection site for the drumMUSTER program managed by Agsafe. For information on the program and the containers accepted free of charge follow this link to the Shires drumMUSTER Re-launch in Denmark article.

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What does the Shire define as "Green Waste" and accept free of charge?

The Shire would like to remind residents that only uncontaminated green waste, defined in the Shires Information Pamphlet as, “vegetative material that is not mixed with any other waste type”, is accepted free of charge at McIntosh Road and Peaceful Bay Waste Transfer Stations.

This service is provided to local residents to assist with the disposal of garden waste, and reduce the fire risks associated with burning green waste in a domestic setting.

Waste wood products, treated or untreated are NOT accepted as green waste. This is to ensure timber treated with toxic chemicals is safely disposed to landfill. The following list highlights some examples of waste wood items which are NOT accepted as green waste and will be charged the respective general waste disposal fee, as timber is not an inert waste:

  • All treated timber (CCA, creosote ect)
  • Pallets
  • Wooden packaging/crates
  • Wooden furniture
  • Off-cuts
  • Particleboard/chip board
  • Low pressure laminated board
  • Cable drums
  • Stumps, branches or material wider than 200mm in diameter  

Waste wood

If you’re unsure about any of your green waste or waste wood materials being accepted at the Shires transfer stations please contact Infrastructure Services on 9848 0349 or email enquiries@denmark.wa.gov.au.

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What do I do if I don't have a Bin sticker for my domestic 120L rubbish bin?

The Shire is conducting an audit of all domestic (120L bin) kerbside rubbish collection services. All property owners registered for a domestic rubbish collection service will be posted a letter and a unique sticker to place on their bin/s demonstrating their service. These bin stickers have replaced the coloured lid service indication system, where a green lid indicated a weekly collection and yellow a fortnightly collection. If you have not received your sticker by the end of February 2017 please contact the Shire. 

Please note this audit does not include recycling collection (240L bin with a red lid). Denmark’s recycling service is provided by Cleanaway, who can be contacted directly on 08 9841 2467. Service collection days have not been changed, please see the Kerbside Rubbish and Recycling Maps and Calendar on the Shires Waste Documents Webpage for your streets collection days. If you would like to change your waste collection service, please contact the Shire on 08 9848 0322 or email enquiries@denmark.wa.gov.au.

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