Waste Services Frequently Asked Questions

What Waste Services are available in the Shire of Denmark?

What are the days of my waste service collection?

Why are townsite services compulsory?

How am I charged for waste services?

How can I make changes to my waste services?

Why can’t I have a waste service?

I am physically unable to put my bin on the kerb; can I get some help?

Why was my bin not collected?

How do I purchase a bin?

Why can’t I have a bigger rubbish bin at my residence?

My bin has been damaged. What can I do?

What is the purpose of rubbish bin stickers?

How do I safely dispose of my medical waste?

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What Waste Services are available in the Shire of Denmark?

For information on self-drop waste, visit the Denmark and Peaceful Bay Transfer Stations page.

You can find information on Kerbside Collection and Recycling Services on Shire's Waste Services page.

For further information please contact the Shire Waste officer on 9848 0345 or via email enquiries@denmark.wa.gov.au.

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What are the days of my waste service collection?

For information regarding commercial waste collection please see Commercial Services.

The day your domestic general waste and recycling are collected depends on where you live. 

Please use the Kerbside Waste Collection Map , Kerbside Recycling Collection Map and Collection Calendar to ascertain the days of rubbish and/or recycling collection. Alternatively, you can contact the Shire Waste Officer for details on 9848 0345.

To assist in the collection of your bins please ensure that:

  • Bins are out by 6.00am the morning of pickup
  • Bins are not placed next to obstacles such as trees or power poles
  • Bin lids are closed
  • General waste bin has a valid sticker
  • No hot ashes, building rubble, hazardous chemicals, metal, tyres or car parts are placed into the rubbish bins
  • No contaminants are placed into the recycling bin

 

Why are townsite services compulsory?

The collection of general waste and recycling within a region is regulated under the Waste Avoidance and Resource Recovery Act 2007.

Applicable services are compulsory under the Shire of Denmark Health Local Laws 1998. These acts and laws are enacted within the gazetted townsites of Denmark, Peaceful Bay and Nornalup and for all properties zoned Special Residential or higher density that may fall outside of the gazetted areas.

Compulsory domestic general waste collection applies within Denmark, Nornalup and Peaceful Bay townsite zones.

Compulsory domestic recycling applies within the townsite of Denmark.

Kerbside Waste Collection Map 

Kerbside Recycling Collection Map

 

How am I charged for waste services?

Kerbside Waste Collection Services are charged annually on the Shire of Denmark rate notice to the owner of the property as per the Schedule of Fees & Charges.

Fees for new or additional/amended services will be issued on a pro-rata basis via an adjustment notice from the date of application or on completion of building.

Subsequently any request for a change of service by a tenant must be authorised by the owner of the property. This applies to residential and commercial premises

 

How can I make changes to my waste services?

All changes to waste services must be authorised by the owner of the property as associated fees will be charged via property rates.

To find out what services are applicable at the property please refer to Kerbside Collection.

New Waste Services

For properties located within townsite zones where one or both domestic kerbside collections are compulsory, the applicable service(s) can be requested by the owner or may be activated by Shire officer on completion of the dwelling, regardless of occupancy.

To commence new waste service(s) a Kerbside Waste Collection Form must be complete and authorised by property owner:

Additional Waste Services

To request an additional waste service(s) a Kerbside Waste Collection Form must be complete and authorised by property owner:

Amendment to Existing Waste Services

To change frequency of your current waste service(s) a Kerbside Waste Collection Form must be complete and authorised by property owner:

  • Select AMENDMENT in upper right corner and state the PRIMARY service you wish to change to
  • The Shire is no longer accepting applications for fortnightly collection
  • Submit for processing either at Shire Administration Customer Service counter or via email to enquiries@denmark.wa.gov.au:
  • Obtain the bin sticker corresponding to the rubbish service

Cancellation of Services

Compulsory domestic services can only be cancelled on demolition of the dwelling

To cancel waste service(s) a Kerbside Waste Collection Form must be complete and authorised by property owner:

  • Select CANCEL in upper right corner and state the service(s) you wish to cancel
  • Submit for processing either at Shire Administration Customer Service counter or via email to enquiries@denmark.wa.gov.au:

 

Why can’t I have a waste service?

Rubbish collection is restricted to the Denmark, Peaceful Bay and Nornalup townsites and to any property zoned Special Residential or higher density outside of these gazetted areas. Recycling collection is restricted to the Denmark townsite only.

If you live in a non-compulsory area that adjoins a rubbish collection run and 50% or more of the residents in your area indicate a wish to opt in to the rubbish collection service, it may become compulsory for all residents in that area to have the service.

Please click here for waste disposal information for Rural Properties Outside Collection Zones

 

I am physically unable to put my bin on the kerb; can I get some help?

The Shire will retrieve your bin from a suitable place on your property as per the Shire policy:

P100103 PROVISION OF RUBBISH SERVICE FOR THE DISABLED/INFIRMED

Objective

In recognition of the needs of the elderly and / or infirmed, Council provides a service to those residents utilising Council’s wheelie bin rubbish service but are, due to their age or condition, unable to wheel their bin from the front of their property to the kerb line and return.

Policy

Where the above circumstances exist, all requests for assistance with rubbish bin collection require a written request from the owner/applicant/resident and a letter from their Doctor confirming that they are unable to regularly move their bin to the required location for Council pick-up.

A similar service is also available for your recycling collection. The Shire will forward all requests to Cleanaway for assessment by that organisation.

 

Why was my bin not collected?

Please ensure bins are placed at least 0.5 metres apart and at least 0.5 metres from the road verge to allow the rubbish truck arm to pick up the bin safely and securely. For more information please see What are the days of my waste service collection?

For rubbish bin collection enquiries please contact Shire Waste Officer on 9848 0345.

For recycling bin collection enquiries please contact Albany Cleanaway team on 6801 7500.

 

How do I purchase a bin?

Domestic and commercial rubbish bins are not supplied by the Shire and will need be purchased from a hardware store of choice by the property owner or tenant. The bins, once purchased, are the property of the purchaser and must be to the following specifications:

  • Domestic – 120L green bin with red lid
  • Commercial – 240L green bin with red lid
  • Bin sticker corresponding to the service paid for must be displayed

Recycling bins may be purchased from a hardware store of choice or from Cleanaway. Bins from Cleanaway can be paid for at the Shire Administration Customer Service counter and will be delivered to the property. The bins, once purchased, are the property of the purchaser and must be to the following specifications:

  • Domestic and Commercial – 240L green bin with yellow lid

The owner of the bin is responsible for the maintenance or replacement costs if it is a matter of age, wear and tear, weathering or theft.

 

Why can’t I have a bigger rubbish bin at my residence?

In line with Shire of Denmark Sustainability Strategy, residents are encouraged to divert as much recyclable and reusable material from landfill as possible. A smaller rubbish bin promotes recycling and composting.

For more information on what and how to recycle in the Shire of Denmark please refer to the Recycling guide here.

To find out more about composting please refer to this composting guide

In the event that the 120L does not meet your household needs you may apply for an additional general waste service or call the Shire of Demark Waste Officer on 9848 0345 for more information.

 

My bin has been damaged. What can I do?

Kerbside bins fail primarily for two reasons – age and exposure to elements. As bins get older and spend large amounts of time in the weather, plastic becomes brittle and more prone to damage. This can lead to confusion regarding the cause of damage, perceived to be from the collection truck.

If it cannot be reasonably demonstrated that the truck operations caused bin damage, the owner of the property is expected to source the replacement or repair, including bin lids and wheels.

For information on purchasing new bins please see How do I purchase a bin?

In the event that it can demonstrated damage was caused by collection truck, the bin will need to be inspected. Please contact the relevant service provider to action your enquiry:

  • For rubbish bins, please call Shire Waste Officer on 9848 0345
  • For recycling bins, please call Albany Cleanaway team on 6801 7500

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What is the purpose of general waste bin stickers?

The Shire conducts audits of all kerbside general waste collection services. Bin stickers have replaced the historic coloured lid service indication system.

Only rubbish bins with valid identification stickers will be collected. The stickers correspond to the type of service that is charged on the property rates:

  • Green – domestic weekly
  • Blue – domestic Peaceful Bay Peak 
  • Yellow – domestic fortnightly – the Shire is no longer accepting new applications for this service
  • White – commercial twice weekly
  • Dark yellow – commercial once weekly

For more information regarding these services please see What Waste Services are available in the Shire of Denmark?

If you do not have a sticker on your rubbish bin and you have a valid service, whether it is domestic or commercial, please contact the Shire of Denmark Waste Officer on 9848 0345.

Please note that stickers are not required for recycling bins.

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How do I safely dispose of my medical waste?

Hazardous medical waste, such as needles and syringes, should be disposed of responsibly via sharps containers. Sharps containers can be purchased at your local pharmacy and placed into your general waste bin. The Denmark Pharmacy also accepts sealed sharps containers.

Plastic medical waste, such as dialysis packs, needs to be placed in the general waste bin - these are NOT recyclable materials.